Nadezhda Boykova: "I do not want to help the miserly guests at the hotel"

Russians prefer to rest on the "all-inclusive" system - this is evidenced by the opinion polls of recent years. Very often our compatriots who come to the resorts of Turkey, Thailand, India, meet our other compatriots - hotel and sightseeing guides, as well as hotel staff. Their life by the sea and work in the field of hospitality seems to many a dream come true. What actually represents the life of a guide in Turkey, Kemerovchanka Nadezhda Boykova knows for sure.

The guide is ready for the excursion The foreign work adventure of Hope began with one season of work as a guide-transferman in one of the major travel companies. She managed to work both on transfers, and a tour guide, and even as a hotel guide. But from the next summer season in Turkey, Nadezhda "retrained" in the employee of the guest relations department of a large resort hotel in Okurcalar. In this sphere, she subsequently worked not only in Turkey, but also in Thailand.

- Nadia, before you became a guide in Turkey, have you been in this country as a tourist?

- Of course. "Love" in the country directly influenced my decision to start working there. I think in any case it's better to go first to see, and then think about "serious relationship".

- How much did your expectations coincide with the work of the guide with reality?

- It is difficult to answer here unequivocally. The profession of the guide is a very polysemantic thing. The transferman, who takes you from the airport to the hotel, and the hotel guide, which will give you tours afterwards, are two completely different positions. The first breaks from bread to water, the second, if he was lucky with a commercial vein, can warm his hands well during the season. I will not even talk about earning money in this sphere. Tourism, like the hotel business, is the will of chance, good luck. If you can talk about something, then only about the desire to lead a similar, free, way of life. Far from being settled, close to "piracy" and certainly designed for those who are not timid. As I was expecting this, I was quite happy. The same can be said about work in the field of hospitality. Here, of course, the order of more, but this work, rather, for fans to tickle nerves.

- Tell us about the most significant advantages of working in a tourist industry in the resort and the biggest shortcomings of this work.

- For different people, the same things can seem both pluses and minuses. For example, tourism: one will say that a free schedule, work with guests, the need to speak foreign languages, free earnings, constantly traveling - it's cool, the other and close does not approach this. About work in the hotel business I can say this: if you like the atmosphere of the hotel, a mishmash of different nationalities, constant movement, team spirit, and you are undemanding to the level of your income - forward, it's yours. However, be prepared to train stress resistance and facial muscles for a permanent smile to every guest. Believe me, it's not so easy.

Hope for the desktop

- Nadia, you worked in hospitality in Turkey and in Thailand. Is there a fundamental difference between these countries in terms of attitude to tourists? And to the employees of the tourism industry?

- Hospitality of high class, in fact, the same in any country. This is the law. There are certain standards that need to be adhered to. There are differences in the mentality and culture of peoples of different countries, but this should not concern work. The guest is always a guest. He needs to smile, he must be met with joy and helpfulness, be polite, be loyal and well-trained. Both Turkey and Thailand have everything that is necessary for a warm spiritual reception of tourists. As part of the host-guest relations in both countries, hospitality workers do not violate service standards. Outside of these relations there are a million options, and all of them are relative, subjective and conditioned by a bunch of circumstances.

The Turks will try to sell you something more heartfelt, they will become your "best friend" after 10 minutes of communication, while the Thais, despite all their external smilingness, still remain somewhat less intrusive.

Although, if you are in a rush of holiday hop-drunk euphoria, you will clear up, and "the hand will be kindled," both these and these will firmly join their homeland. Laws need to be respected in any country, then the attitude of local people everywhere will be stable at the level of friendliness.

Being an employee of a travel industry abroad is quite another matter. No "honeymoon months", only harsh everyday life! From you there are waiting for high labor dedication, while your rights may not always be respected equally. Subjectively, in Thailand it was more difficult for me than in Turkey. Briefly about the reasons: the hotel-employer did not issue me a work visa, and I constantly had to "visor" in Cambodia or Laos at my own expense, the psychology and worldview of the Thais were not close to me, and their smirking smiles felt false. Although this, again, not dogma! I met the guys so absorbed by Siam that they did not imagine a job somewhere else. Here, as in love: chemistry must work!

Hope slyly winks

- Tourists have a certain number of stereotypes regarding employees of travel agencies and hotel personnel. For example, that all the Turks-animators are only dreaming of marrying a European and leaving Turkey. That guides on excursions take half of the information, as they say, from the head. Have you encountered such stereotypes and how much do they correspond to reality?

- As for the dreams of animators, I hear this for the first time. However, people generally tend to clog their heads with stereotypes, vacationers are also famous for this. For example, they are sure that the workers of the tourist sphere are the only ones who are busy taking sunbathes and bathing, while earning millions. Of course, this is not true.

Guides compose all sorts of stories, season historical facts with anecdotes, while on the move, they snap the sills, but only in order to prevent tourists from getting bored.

The guide should be able to keep the entire bus in attention for several hours. Dry facts can not be dispensed with. People did not come to the lecture, in the end, but to rest, have fun, raise their spirits. The whole tourist industry should, in fact, provide an upbeat mood for the guest.

There is one more. I'm sick - I can not be silent. Many hotel guests for some reason are sure that the workers from the reception desk, "the girls behind the counter," enough for their efforts to give a chocolate "Alenka". Well, you understand: greetings from the motherland and all that. Tourists take kilograms of "Alenka" to the resorts! The phenomenon is getting frightening! Among the "Alenka" epidemic, units with dried fish, smoked sausage and hot drinks from duty-free are perceived as a true miracle. And therefore I appeal to potential holidaymakers: "People, do not stint on the above! Believe me, it's hard for us in a foreign country without a native sausage, without condensed milk and buckwheat! "By the way, as well as without a tip. Introduce yourself a stereotype about the tip: in Turkey they are accepted, they are waiting for, the stingy guests do not want to help. I'm serious.

Hope in the blue dress is at the counter - You are blogging about your everyday life when you worked in Turkey. Why do you need it?

- Not only in Turkey, I write about Thailand, India, Georgia, other countries. I myself call all this writing "a blog about life, tourism and work abroad." Why do I write? Then, I want to inform people about backstage tourism and hotel business. I want tourists "packers" who prefer a ready tourist product, went to the resorts more knowledgeable, to deftly bypass all the pitfalls of hospitality in those countries, about which I write.

I read and many colleagues. For them, this entertainment, the opportunity to discharge after a busy day, learning in the described situations themselves or their bosses. You understand, when there is a blockage at work, you need to look for reasons for laughter. Sometimes gloating. If you like this approach, and there is a desire to learn more different secrets, welcome to me for a quick glimpse into the "Bugmagarak" blog .

- How, in your opinion, do those who have studied at universities on tourism-related specialties have advantages in working for those who do not have a diploma?

- Recently, I increasingly notice in the job advertisements the condition of special education, but, as a rule, there is a postscript "it is desirable" or "will be your advantage." Often the outcome of the case is decided by the number of foreign languages ​​that the applicant has, experience and ability to present himself to the future employer.

A girl in a white blouse is standing by the rail - Imagine that before you tourists who are going to go on vacation in Turkey. Would you have for them a few tips for choosing a hotel, behavior in the hotel? Are there any liifkhaki in hotels all inclusive, using which you can improve, facilitate, diversify your vacation?

- Well, subjectively I will say this: choose those hotels that have recently opened, new, with good repair and the desire of the owners to win the loyalty of the guests. Remember that in Alanya service is cheaper, but easier, in Kemer - pebbly beaches and more insects due to the proximity of the Taurus, the Aegean Sea is cooler, but the colors of the sea and landscapes around are simply magnificent!

Often, the location of the hotel is written briefly: Kemer, Antalya, Alanya. I advise you to clarify, because often the hotel is located in tourist villages such as Geynyuk, Beldibi, Okurcalar, Türkler, Konakli, etc. If you prefer to go out into the bustling, cheerful city in the evening, then you will hardly like the distance from the entertainment centers, when the nearest disco have to take a taxi. In general, it is worthwhile studying the description of the hotel and its surroundings on the Internet. See the types of rooms, so that when you sell the tour, you do not slip any remote case at the lowest price.

To select the best number, experienced tourists do this: they buy the cheapest, and at the reception they put the hundred dollars in their passport, and the delighted manager immediately gives them the keys to the room overlooking the sea. It works.

About the behavior I have already said, everything is simple: respect the country and its laws. It's not difficult, you just need to keep within the bounds of elementary decency. It is necessary to learn languages ​​at least at the level of household interactions. Wherever I am, people are equally happy to hear native speech from the lips of foreigners. This helps establish a trusting relationship. And there are a lot of benefits from them: local tips, tips, where it's better to exchange money, where it's better to eat, how to get there, what to see, etc.

There is one more universal advice. Enjoy the rest! Yes exactly. Learn to relax, have time for this week or two to squeeze out of rest all that is possible. Do not waste time looking for shortcomings, quarrels with the administration and your guide. You broke out of all this - so rejoice at your every day near the sea under the southern sun.

Inveterate seaman on the ship

- And now imagine that before you are girls and boys who dream of going to the sea to work as guides. Is there anything to tell them? Warn? To give valuable advice?

- I can say this: go. Do not be afraid, do not doubt. In any case, even one season there will give you much more than a few years at home. Change the comfort zone, learn, gain practice in foreign languages, grind like pebbles in the surf, get your bumps and rewards. Take risks! Otherwise, then you will regret the missed opportunity, and this is an extremely bitter feeling. I will not even warn you of any dangers or anything. We must live to the fullest!

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